Frequently Asked Questions (FAQ)
- Question 1 What is your return policy?
- Question 2 When can I expect my order to
arrive?
- Question 3 What forms of payment do you
accept?
- Question 4 Do you combine shipping?
- Question 5 How do I know how much shipping will cost before I
buy?
- Question 6 Do you ship internationally?
- Question 7 Do I have to pay any additional fees if I live outside
the United States?
- Question 8 Does your company offer factory renewed or
remanufactured items.
- Question 9 Are factory renewed products as good as
new?
- Question 10 Is my factory renewed purchase covered by your
guarantee?
We want you to be completely satisfied with your purchase. We will gladly exchange any defective item within 30 days of delivery with the same model and
product. If a replacement is unavailable a refund will be issued for the original payment method, less shipping.
We pride ourselves with extremely fast delivery service. Be assured that your order will be processed and shipped within 24 hours. Deliveries vary by
destination and most will usually arrive within 2-5 business days. However, a general estimation is 7-10 business days. This not does not include weekends or holidays.
We accept all major credit cards including Visa, Master card, Discovery and American Express through PayPal. We also accept United States Postal money orders.
We will not accept any money orders if it is not from the United States Post Office.
Yes. Ebuster's U.S.A. will always combine shipping when purchasing multiple items to save you money. Over-sized, and freight deliveries usually come in their
own box and are excluded from combined shipping. ex; big screen televisions over 42 inches or items over 80 lbs.
In the box that says: "Get shipping rates for this item", simply enter your postal code and your country from the drop down menu. Then click "Go".
(United States is the default country). We offer the lowest available shipping online. Ebusters U.S.A. makes every effort to keep shipping and handling charges to a minimum. Delivery
charges will vary by size, weight and destination.
Yes. All of the items we carry are available for delivery to the continental United States and Canada. At our discretion, we may be able to ship to Alaska,
Puerto Rico, Hawaii, post office boxes and APO/FPO addresses. International deliveries are shipped via USPS express.
Please keep in mind that Ebuster's U.S.A. does not charge additonal fees to ship internationally. However, your Country may impose import, taxes or
brokerage fees. We are not responsible for these charges. International buyers are responsible for any and all duties, taxes and customs brokerage charges. Absolutely no
exceptions.
Occasionally our customers will have the opportunity to receive additional savings when we offer factory renewed products. These products move very
fast. Take advantage of these special purchases while they last! Merchandise under this category is clearly listed on the products description page and is indicated by an "R" in
the model number and by this icon: 
Factory renewed products maintain high quality standards. Most often we find that factory renewed products are indistinguishable from their factory new
counterparts. Although some factory renewed products may contain blemishes or scratches, factory renewed products are often better than new. They must pass a more rigorous inspection than
new products. In fact the return rate on renewed products is less than 2%.
Yes. We stand by all of our new and factory renewed products and back it up with the same hassle-free 30 day guarantee. In fact most of these items
qualify for extended warranty plans through SquareTrade. Factory renewed products can usually be purchased at a fraction of the the original factory new price tag. Please visit our
warranty page for additional information.
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